Freight claim paperwork,
organized.
We turn your damaged, short, or lost shipment documents into a complete claim packet — without your team losing hours to carrier portals and missing paperwork.
Built for small manufacturers, distributors, and shippers that need help organizing BOLs, delivery receipts, invoices, photos, and incident details after a freight problem.
Get a claim-packet quoteFixed-price quotes by email. No calls required.
The problem
A freight claim is a paperwork job nobody has time for
When a shipment arrives damaged or short, the loss is real — but the claim stalls because the BOL is in one inbox, the photos are on a phone in the warehouse, the invoice is in accounting, and the carrier's deadline keeps moving closer. We help when:
Damage at delivery
Freight damage discovered and noted (or missed) at the receiving dock.
Shortages & missing pallets
Shortages, overages, or pallets that never came off the truck.
Concealed damage
Damage found after receiving, when the clock is already running.
Lost shipments
Lost freight and delivery discrepancies that need a documented trail.
Stalled claims
Carrier claims delayed or denied because the paperwork is incomplete.
No owner, no process
Claims that fall between shipping, receiving, and accounting — with a deadline approaching.
Services
Flat-fee packet preparation
No retainers to start. Send the details, get a fixed-price quote by email.
Start here
Claim Readiness Review
$99
- We review what you have against what the carrier will ask for
- Written list of missing documents and evidence gaps
- Next-steps checklist with your filing deadline flagged
Most requested
Complete Claim Packet
from $249
- Evidence collected, labeled, and organized into one packet
- Written incident timeline and claim summary, drafted for your approval
- Submission-ready files for your carrier's process
- Clean record copy of everything prepared
Frequent shippers
Ongoing Claims Desk
Custom quote
- Standing documentation process for every freight problem
- Deadline and status tracking across open claims
- Monthly summary of claims prepared and outcomes recorded
Process
How it works
Fully asynchronous. Documents in, claim packet out, status updates by email.
Send the shipment details
Upload the BOL, invoice, delivery receipt, photos, carrier information, and a short explanation of what happened.
We build the packet
We organize the evidence and prepare a clear claim summary and incident timeline for your review.
You approve and submit
We deliver the final packet, or help submit through your approved workflow if you authorize it.
You get a record
A clean copy of everything submitted, plus a status tracker so nothing goes quiet.
Who it's for
Built for teams without a freight-claims specialist
- Small manufacturers shipping pallets and LTL freight
- Distributors handling receiving discrepancies every week
- E-commerce brands shipping parcel and freight at volume
- Any company where claims fall between shipping, receiving, and accounting
Scope
What we do — and what we don't
Freight Claim Desk provides document organization and claim-packet preparation only. We gather and organize claim evidence, prepare complete claim packets, draft incident timelines and claim summaries for your approval, and track deadlines and submission status.
We do not provide legal advice, interpret carrier tariffs as legal counsel, make liability determinations, sign claims on your behalf, or guarantee that a carrier will pay. Your business remains responsible for the accuracy of the information provided, final approval, and submission authorization.
Get started
Get a claim-packet quote
Send a short description of the shipment issue. We reply by email with the documents needed and a fixed-price quote — usually within one business day.
FAQ
Common questions
Do you guarantee reimbursement?
No. Carriers decide claims based on their own tariffs, evidence, and liability rules. What we control is the completeness and clarity of the paperwork — incomplete documentation is one of the most common reasons claims stall or get denied.
Do you file the claim for us?
You stay the claimant. We prepare a submission-ready packet, and if you authorize it, we can help submit through your approved carrier portal or workflow. We never sign claims on your behalf.
What documents are needed for a freight claim?
Typically the bill of lading, delivery receipt (with any damage or shortage notations), the commercial invoice showing the value of the goods, photos of the damage, and a written account of what happened and when. Requirements vary by carrier — the Claim Readiness Review identifies exactly what your claim needs.
Can you help with concealed damage?
Yes. Concealed damage claims are time-sensitive and evidence-heavy, which makes documentation quality matter even more. If the reporting window has already passed, we'll tell you honestly before you spend anything.
Is this legal advice?
No. Freight Claim Desk is a document organization and preparation service, not a law firm. We don't provide legal advice or liability opinions. If your claim involves a legal dispute, you should consult an attorney.